To ensure your experience at The Claremont Spa is as relaxing as our treatments themselves, we recommend you follow these simple guidelines.
Hours Of Operation
Spa & Salon
Sun-Thu: 10am - 6pm
Fri: 10am – 7pm
Sat: 9am - 8pm
Reservations
We highly recommend you reserve your appointment times in advance. For reservations and more information about the services and amenities we offer, please call Spa Claremont at (510) 549-8566.
Arrival
To maximize your total Spa experience, we recommend that you arrive at least 45 minutes prior to your scheduled appointment. This will allow ample time to check in, change into your robe and slippers, and enjoy our therapeutic showers, steam room, whirlpool, and relaxation lounge. Please note that, should you arrive late, your treatment will still end at its scheduled time as a courtesy to the next guest.
Cancellations
To avoid a cancellation fee of the full service price, cancellations and changes to your reservation should be made at least 48 hours prior to your Spa visit.
Attire
A robe, slippers, and locker are provided for use during your spa visit. It is customary to disrobe entirely, although this is completely your comfort choice. Our therapists are trained to discretely drape a sheet over your body, only exposing the appropriate area being treated.
For Your Comfort
To ensure you receive the utmost from your Spa Claremont experience, we encourage you to communicate with your service provider regarding room temperature, treatment pressure, and technique.
For Your Safety
If you are pregnant, have high blood pressure, allergies, heart conditions, or any other health considerations that would affect your choice of services, please notify our reservation department at the time of booking your appointment to allow us to personalize your spa experience. As an added precaution, it's best to also inform our staff upon your arrival.
A lift may be provided for whirlpool use if you use a wheelchair or are otherwise unable to climb the steps to the whirlpool deck. Please inform us ahead of time so that we have made the proper equipment preparations.
It is recommended that you avoid sun exposure immediately following any skin care treatments.
Ages
The Spa Claremont experience is designed for guests 18 years and older. Younger guests may enjoy services in the Salon.
Gratuities
Gratuities for services rendered may be added at your discretion. 15 to 20% gratuity is customary for exceptional service.
Enhancements
Reap the full benefit of your Spa experience by allowing yourself enough time prior to treatments to enjoy our steam, whirlpool, deluge shower, and relaxation lounge.
Drink plenty of water to purify your system. Healthful teas and juice are complimentary in the lounge.
3 hours of childcare at our Kids' Club is included with any visit scheduled Monday through Thursday. Advance reservations are required.
Self parking is complimentary with Spa and Salon services. Valet parking is reduced to a flat rate of $9.
Salon guests may arrive 2 hours prior to a Salon appointment to utilize the Spa facility, Monday through Thursday.
Other Considerations
- Consumption of alcohol is not recommended before or after a treatment.
- Alcohol is not allowed inside the Spa.
- Shaving is not recommended prior to any body exfoliation or hair removal service.
- The Claremont Hotel Club & Spa is a smoke free property.
- We recommend that you leave valuables behind.
- Spa Claremont is a cell phone free experience.
